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Perception Versus Reality

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 Competitor Cleaning Cart

CleanSmart Cleaning Cart

Janitorial carts are the closest area other than the janitor’s closet that janitors have to a workspace. Carts are also the most visible piece of equipment that most building occupants will see. Not only do the cleaning carts have to provide adequate storage for the supplies needed to stock restrooms and other areas, but they also have to hold cleaning chemical bottles and a mop bucket, along with other equipment and supplies.


“A housekeeping cart is the workstation, the office and the assembly line, and it has a huge impact on overall productivity of the housekeeper,” says Julie Sullivan.


Carts should be big enough to hold everything necessary for a worker to do his or her job without having to make unnecessary trips to the janitor’s closet to restock items, yet maneuverable for workers of any size. Since the carts are often in plain sight in hallways and doorways, they should reflect professionalism, cleanliness and OSHA standards at all times.


“What is perception versus reality? Perception does not become reality until you have clear visibility,” says Julie.  CleanSmart has provided one of their cleaning carts for comparison versus a competitor. The photo comparison is a clear example of "perception versus reality."


“Since carts are so visible to the public, janitors should be trained to keep them tidy. Without question, a messy cart is going to deliver a negative representation that extends to the janitor and the cleaning itself, then to the BSC and the industry as a whole,” according to Julie.


“Appearance is of utmost importance,” Julie says. “What I share with our team is perception is reality upon entering a work area to clean if you offer quality staff, equipment and high-quality supplies. When these ingredients are used, there are no questions on the standard of cleaning to be performed. When occupants walk in and see a well-stocked cleaning cart that looks well maintained, they assume that extrapolates itself out to other parts of your business. The foundation of CleanSmart is based on integrity and professionalism which creates a higher standard of cleaning within our organization and the industry in general.”


Julie’s infamous quote to her staff is: “if you can't keep your janitor's closet or cart clean, how can you deliver quality cleaning solutions to the customer?”


“CleanSmart has a strict standard for all cleaning carts and our carts are designed to hold everything for each designated route. These components enable us to deliver a quality job and the desired professional look,” says Julie.


Appearance demonstrates professionalism, but health and safety are at the heart of a cart’s purpose and role in a janitorial program.




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